To receive an URBANCARD EP you need to submit an application for a card in person at one of the 4 URBANCARD Customer Service Offices or via the website https://www.urbancard.pl/
The card can be picked up at one of the Customer Service Offices after 2 business days from the date of acceptance of the application. In the case of applying for a personalized card, attach a current photo (e.g. current photo from the school /student ID card, passport or ID card). The URBANCARD EP personalization photo can also be taken (free of charge) at the URBANCARD Customer Service Offices.
An application submitted via the website requires personal confirmation in one of the Customer Service Offices by the person submitting the application, by proving one’s identity and signing the application. The application must be accompanied by a photo of the customer’s face in JPEG, PNG, GIF format (file up to 500 kb).
URBANCARD CLIENT SERVICE OFFICES are located in
- ul. Grabiszyńska 9, 53-501 Wrocław, mon - fri: 8.00 – 18.00; sat: 9.00 - 14.00
- ul. Prusa 75-79, 50-316 Wrocław (MPK Wrocław) mon - thur: 8.00-18.00; fri: 8.00 - 16.00
- ul. Racławicka 2-4, 53-146 Wrocław, mon - fri: 8.00 – 18.00
- ul. Ładna 1c, 50-353 Wrocław, mon - fri: 8.00 – 18.00
In each of the abovementioned Offices, you can submit an application for an URBANCARD, pick up a card, buy tickets, file a complaint, and report a lost or stolen card.
In the case of applications submitted in person, the place of submission of the application for issuing the card is also the place of its receipt.
