Urbancard

Information, addresses, links


URBANCARD Wroclaw Municipal Card - is a modern, multi-purpose carrier of electronic services and products. You may use your URBANCARD to encode tickets for public transport and entrance tickets to the Wroclaw ZOO and Aquapark. In combination with a service rendered by the BZWBK bank, it may also act as a payment card. It is a simple, convenient and durable ticket, which may be reproduced if stolen or lost. You may encode tickets onto the electronic carrier in hundreds of points of sale all over the city. It ensures transaction security, ease and convenience as well as multi-functionality.

How to get an URBANCARD?

It is sufficient to file an application (electronically: www.urbancard.pl or in person at a Customer Service Centre (BOK - Biuro Obsługi Klienta) or Customer Service Point (POK - Punkt Obsługi Klienta). The waiting time is approx. 5 days. Students of universities/academies in Wroclaw may also encode the URBANCARD ticket on their Electronic Student ID Card.  

Where to get the URBANCARD?

CUSTOMER SERVICE CENTRE (BIURO OBSŁUGI KLIENTA - BOK)
You may file an application for an URBANCARD, collect the card, buy a ticket, lodge a complaint and report a lost or stolen card here.

  • ul. Grabiszyńska 9, entrance from ul. Piłsudskiego (at pl. Legionów), opening hours: Monday - Friday 8.00-18.00, phone: 71 341 12 00.
  • ul. Prusa 75-79, Passenger Service Centre of the Municipal Public Transport Company (Biuro Obsługi Pasażera MPK Wrocław), 50-316 Wroclaw, opening hours: Monday - Thursday 8.00-16.00; Friday 8.00 - 16.00.


CUSTOMER SERVICE POINTS (PUNKT OBSŁUGI KLIENTA - POK)
You may file an application for an URBANCARD, collect the card and buy tickets here.
You need to collect the card at the point where you filed your application.

  • pl. Grunwaldzki 12-14, BZ WBK 33rd Branch (Mon-Fri: 10.00-18.00)
  • pl. Kościuszki 7/8, BZ WBK 5th Branch (Mon-Fri: 8.00-18.00)
  • pl. Powstańców Śl. 17/115, BZ WBK 17th Branch (Mon-Fri: 9.00-18.00)
  • ul. Kamienna 145, BZ WBK 12th Branch (Mon-Fri: 8.00-18.00)
  • ul. Kuźnicza 17-19, BZ WBK 4th Branch (Mon-Fri: 9.00-18.00)
  • ul. Legnicka 51-53, BZ WBK 21st Branch (Mon-Fri:z. 8.00-18.00)
  • ul. Piłsudskiego 49/57, BZ WBK 27th Branch (Mon-Fri: 9.00-18.00)
  • ul. Rynek 9/11, BZ WBK 1st Branch (Mon-Fri: 8.00-19.00)

 Application forms, map of points of sale and detailed information at: www.urbancard.pl